Refund policy

TKR DISTRIBUTORS – RETURN POLICY
Applicable to Retail Sales of Pepper Belly Pete® Food Products

Effective Date: June 1, 2025
Applies to: All retail customers purchasing Pepper Belly Pete products through TKR Distributors

1. GENERAL POLICY

Due to the nature of food products, TKR Distributors does not accept physical returns on Pepper Belly Pete® items. However, we are committed to ensuring all deliveries meet our quality standards and will issue credit or replacements under specific conditions.

2. ELIGIBLE CLAIMS

You may request credit or replacement for the following issues:

  • Damaged items upon delivery

  • Incorrect item or quantity received

  • Packaging defects

  • Product delivered past expiration or sell-by date

All claims must be reported within 7 business days of delivery.

3. HOW TO FILE A CLAIM

To initiate a claim:

  • Email: tkrdistributor@gmail.com

  • Include:

    • Name & invoice/order number

    • Description of the issue

    • Photos of damaged or affected product and packaging

Incomplete claims may result in delayed or denied credit.

4. NON-ELIGIBLE CLAIMS

Credit will not be issued for:

  • Ordering errors

  • Improper storage after delivery

  • Opened items or partial cases (unless due to shipping damage)

5. REFUSED SHIPMENTS

Unauthorized refusals are subject to:

  • 15% restocking fee

  • Deduction of return shipping charges from credit

6. CUSTOMER FEEDBACK & QUALITY ISSUES

If you experience a defect or product concern, please document and send the details to us at tkrdistributor@gmail.com.  We want to know all quality issues and feedback of the products we offer.

Thank you for ordering from us.  We appreciate your business!
Questions? Contact us at tkrdistributor@gmail.com